[Resolved] Nokia — Nokia Lumia 720 -display glass replacement | |||
I bought Nokia Lumia 720 from Croma, Ahmedabad sometime in July 2013. 15 days back, I was charging my phone and accidentally phone got dropped from 50 cms height and glass has been broken. Now I am in Bangalore and My phone is under warranty so I contacted nokia care, Kormanagala, Bangalore and they said they can not replace it as display glass doesn't come under warranty and they can not replace only glass, I have to replace complete panel which will charge me[protected] rupees!!! If Nokia doesn't cover all these things under warranty then what is purpose of warranty. I searched on Google and also came to know lot of people are facing this broken glass issue in Nokia Lumia 720, It means its product fault and quality is not good still why Nokia is not accepting its mistake and not covering under warranty?? 2 Months back, I had some problem in simcard cap(plastic top part) and so I went to Nokia care center and asked them to replace. Same answer, It doesn't come under warranty and I have to replace complete simcard tray. I replaced it and I had to Pay 650 rupees just for one small simcard tray. Sametime when I asked them to provide me pin to open this simcard tray in future, they said it will cost me additional 160 rupees. 160 rupees just for small pin !!! I am really disappointed with Nokia this time and I am suggesting everyone not to buy Nokia Lumia phones as prices are high, quality is not good, service centers are not responding properly and any replacement cost is too high compare to other competitors like Apple, Samsung, Sony etc. Does it make sense for anyone to pay[protected] rupees just to replace glass, when total cost of phone is Total phone is 17000. Nokia has really disappointed me this time and I have to say Lumia phones are not value for money. You can reach me at +91 [protected] and kaivan.[protected]@outlook.com Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 9 Comments | |||
Comments
Hi Nokia,
It has been almost 10 days since I have received your mail that someone will contact me but till now no has contacted me.
I already sent one reminder mail to [protected]@nokia.com but I am just getting reply from you that someone will contact but no action has been taken from your side as of now. I am really disappointed with the kind of service Nokia is giving to customer.
If you really want to help your customer then please contact otherwise tell upfront that you can no do anything so I can look for other option but don't give any kind of wrong promises.
-Kaivan Shah
It has been almost 10 days since I have received your mail that someone will contact me but till now no has contacted me.
I already sent one reminder mail to [protected]@nokia.com but I am just getting reply from you that someone will contact but no action has been taken from your side as of now. I am really disappointed with the kind of service Nokia is giving to customer.
If you really want to help your customer then please contact otherwise tell upfront that you can no do anything so I can look for other option but don't give any kind of wrong promises.
-Kaivan Shah
Yes, even I had the same problem. Yesterday I dropped my mobile and they were asking me to pay 7500 for replacement. It was just 3 months and for a mobile of 16K paying 7500 is follishness.
Better add another 7 and go for Samsung which is the best and atleast not so much costly.
I thought nokia was making up a good business. Samsung even if it fell from TV stand also nothing will happen.
Better add another 7 and go for Samsung which is the best and atleast not so much costly.
I thought nokia was making up a good business. Samsung even if it fell from TV stand also nothing will happen.
Even I have the same problem. I stay in Bangalore. I have Lumia 720 handset with warranty. My mobile slipped from my pocket and fell down in the office and the screen is broken and got cracks badly. But the display and touch is fine. But I called up Nokia service centers in Bangalore(koramangala and Jayanagar) and asked about the replacement of screen. They have denied saying damage does not come under warranty and replacement would costs around Rs7500 to Rs8000. I requested them to change only the screen and no need of display as its working fine. But they are telling its a molded one screen and display doesn't come separately. I bought the mobile in last August for Rs19500. Now the screen is badly broken. Is it worth to spend half of the mobile price to get the new screen. I have been using Nokia mobiles of all ranes since 6 years. I always suggested my near and dear to go for Nokia mobiles as the mobiles durabilty and performance was too good. Now I am suffering with this mobile. Took it to service center many times for some or the other reasons. I cant spend 8k for replacement. If Nokia is not covering this kind of parts under warranty which are giving trouble then why the hell s the warranty given. I am really dissappointed by Nokia this time in spite of trusting a lot. I have bought this mobile with great difficulty managing the money every month. Please help me out to solve my problem. Contact me @ [protected]@gmail.com Ph: [protected]
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Any one want to sell a Nokia Lumia 720 with broker display please contact me.
The mother board & battery should be ok :)
regards
Adit Kumar
elife.[protected]@gmail.com
The mother board & battery should be ok :)
regards
Adit Kumar
elife.[protected]@gmail.com
I have same issue with my nokia lumia 720 .screen broken only its fallen from my hand to floore .t was just 4 months and for a mobile .
Lat 10 years using nokia producet . but from now will never buy any nokia phone .
Any one have idea where i got replace it in chipper rate,
I adit plz give me your number i want to sell it .
Deepak saxena
[protected]
Lat 10 years using nokia producet . but from now will never buy any nokia phone .
Any one have idea where i got replace it in chipper rate,
I adit plz give me your number i want to sell it .
Deepak saxena
[protected]
hi adit
i ve thee same problem with my nokia lumia 720. ita has a broken screen but otherwise functioning normally.
what would i get if i sell it to you. please contact me on [protected] or give me your contact no.
amit kumar
[protected]
new delhi
i ve thee same problem with my nokia lumia 720. ita has a broken screen but otherwise functioning normally.
what would i get if i sell it to you. please contact me on [protected] or give me your contact no.
amit kumar
[protected]
new delhi
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