Northeast Frontier Railway — Cancellation of ticket

Address:Bongaigaon, Assam, 783380

Sir, i have booked ticket on Rajdhani and the ticket was in Waiting list, when i tried to board on train then TTE denied then i go to ticket counter for cancell the ticket but they also refuse it, there is rule they said that ticket should be cancelled before half hour before departure, yes it is but problem is that waiting list passenger why cant board on train and if he is denied to do so then why ticket cant be cancelled if ticket is on waiting list, i can bear this but how can poor, uneducated people can understand this?
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    Bongaigaon
    Assam
    India
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