O General — 1 Ton split 3 star General AC

Address:	600044
Website:	generalindia

Hi,

Purchased 1Ton split 3 star General AC from Girias store(Tambaram) on 26th April 2015.Problem prevailed with the cooling of the AC within 2 days.

Lodged a complaint through toll free number [protected] on 4th may(Complaint number : CHE[protected]).They said the person will attend the service within 48 hours.

Waited till 7th may, was following up with customer care on regular basis.On 8th morning got a call from the service person named Mr.Karthi
He was not in a mood for attending the service and was talking rudely.On 9th may got a message from customer care that they have closed the issue.

I was not well from 10th may to 23rd may.Got a call from customer care that they will send a person on 23rd may.But no one came.On 26th may i called to corporate office(Chennai)Informed me to contact Mr.David (Chennai service manager) he forwarded the call to Mr.Rajan for con-call between three o[censored]s.
Same day evening service person Mr.Karthi came for service.He informed my wife that the model which we have purchased, cools slowly and the GAS R32 is not available in Indian.The same i asked General customer care person before installing the AC. They said the gas is available.And no one from Girias informed about gas or about the model.We trusted General India and bought this AC.

On 27th may i got a call from customer care ([protected]) informing that i have not at all called and raised complaint.