[Resolved]  O General — Poor after sales service

Address:

New Delhi, Delhi

Dear Sir Dear sir/ Made I have log the complaint twice in last two month, first log complaint at sargam electronics where i purchased Split 1.5T AC for free service in February'2014 but no response, repeatedly i try to contact at buyer end and also rang to below given complaints number but no vain and 2nd complaint log on 28.05.14 at O general outlet in rohini . Thanks O general log the complaints and given me complaints registration number and finaly service engineer reached my residence and asked for money for free service and asked because warranty period is over in 5 days earlier. where are the three free service which are suppose to give by O General??? When I asked one of Mr Kushal ( Site solution engineer)-[protected](MOB) for free service procedure by O general than he replied unless otherwise customer do not log the complaints we do not do free service our self. I have called more than 10 times since February '14 in following numbers [protected] [protected] [protected] what is the stupid after sales service given by O general? no response /reply by Vendor feedback system for product performance ? I must go for higher authority may up to Japanese organization . I need positive response from top management for free service. Regards/D K Mathur/[protected]