O General — window ac

caswapnil

from Gurgaon, Haryana

Address:

Etah, Uttar Pradesh

I have registered complaint on 5th feb for my window airconditioner. My complaint no. is [protected]. My Reg. Mobile No is: [protected] I have called daily on your customer helpline no[protected] and i am calling regularly on [protected] but everyday the same response given to me that engineer will visit soon. But till 3rd of March no response was given to my complaint. Its about one month but still complaint not resolved. Its very shameful for such a company to provide a customer service like that. I will prefer in future not to install Ogeneral AC in future and will also take the case to the consumer court. If you cannot provide services to customer in Rural areas then you should also not sell your AC in rural areas.

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Comments

suman panwar

from Pune, Maharashtra

I am also facing the issue with the cooling of a.c. I bought split a.c. last year . The cooling was not efficient I have registered the complaint a month back, I am calling the customer care almost every day on[protected]. The response that I have received is similar that our technician or service engineer will visit within 24 hrs.

The amount that we are paying for general products are almost double as compared to other make but the service they are providing is pathetic.