Ola Cabs — Bad service and the charge

Address:

Bangalore, Karnataka

Horrible service. Please do not trust the ola cabs especially if you are going to travel early in the morning and that too senior citizens

Today morning our guests boarded a car booked through OLA from Defence colony, Indira nagar to Bangalore railway station at 5 am. First itself the driver refused to drop our guests at the back entrance of the railway station from where they could catch Shatabdi giving some vague reasons that there was some problem and that the yellow board cars will not be allowed.
The condition of the car was pathetic making all sorts of noise. The car broke down half way through near Vidhan Soudha .we got a call from our guest . so when i called the Ola help center they said they would send the car within five minutes and cancelled the old booking.
The call center guys as fools did not mention to the new driver that the passengers have to be picked up from the place where they were waiting near vidhan soudha. The driver of the car told us that it was not possible for him to come to indira nagar as he was in that side of the town !!!
Again we had to call the call center who argued that the address given at the time of booking was indira nagar ... finally after explaining to them over and over again that the guests were waiting because of the earlier car they decided that they would direct the driver to vidhan soudha.
what a pathetic service OLA is giving.
Because of the delay they went to cantontment station and literally run to get into the train . Both our guests were senior citizens.
when the guests got down at cant station they were asked to pay Rs. 215 .
the details :
CRN[protected]

Total distance travelled : 2.28 kms
Total ride time : 6min
I called OLA and they are not ready to register the complaint they asked me to send an email to [protected]@ola.com. I decided not only to do that, also share the details in facebook, bangalore traffice police etc.
Since you are not taking proper action I decided to post it wherever possible.

Following are the details when we booked for the taxi on 18 july at 6.23 pm
CRN Number:[protected]
pickup time 4.45am 19 july