Ola Cabs — Beware!!!... Debit in ola money as well as cash collection by driver

Address:	560001
Website:	www.Ola.com

Today i booked a ola ride for travel by relatives of mine who are senior citizens and i have loaded ola money so that they need not suffer for lack of change. When the ride was completed (Crn[protected], my ola money account was debited by rs 122. However, the driver also had collected the amount in cash from the passengers. This is a blatant act of cheating by ola / its drivers. This is the second time it is happening for me. Such acts by the drivers make us lose faith in the company and its services. It clearly shows lack of control by the company on its drivers. Such cheating is more when the passengers are senior citizens. Ola should introduce a syatem whereby amount payable (Net of ola money debits) is shown and passenger should confirm as many ola drivers do not show the mobile screen to the passengers and just demand the money payable.in another instance the driver told me the fare was rs 198 and collected it and after 5 mins i received a sms from ola that the fare was 126.

Also the drivers tend to cancel the trips which are confirmed and ola also charges cancellation fee for them. I had a bad experience of 5 cancellations by drivers out of 7 bookings in last 2 days and had to use the services o[censored]ber. The drivers also cheat by saying that the location shown to them is wrong and ask us to cancel so that they are not penalised (We get penilised with cancellation charges for them cancelling the trips)

Ola should take proper measures to curb the misconduct by the drivers and improve the customer experience better