Ola Cabs — OLA - Plush with investor money but looting customers (Never use OLA Money)

Address:

Chandigarh, Punjab

I have recharged Rs. 999 in OLA Money in OLA IoS App for iPhone using my credit card thinking that it would bring convenience and save me the hassle of cash transactions. However to my disappointment my 3 consecutive bookings were cancelled by Ola at the last minute 1. CRN[protected] Driver called me and said he would be coming late by half hour. Immediately after disconnecting the call, the booking was cancelled by driver. Complained the same to your call center as well. Major inconvenience caused to me in making alternate arrangement 2. CRN[protected] Got the confirmation message 15 minutes with driver details. Immediately after that got the cancellation message as well. Called you call center as well but they were unable to provide any other cab. 3. CRN[protected] Got the call from driver 1 hour before the scheduled pick-up time. Driver insisted that i should pay cash and not Ola money. It seems though as a company you promote people to use Ola Money but your drivers are more keen for cash. His voice also suggested that he was drunk. Got cancellation sms at the time of pick-up and i am happy about it rather than traveling unsafe with such a driver with my family. Looking at the above 3 consecutive instances, i have no doubt that when it comes to on time performance and quality control OLA is laggard amongst the other providers in India. They may be plush with funding but have no quality control and check on the drivers. Their only focus seems to be getting more end customers and drivers on the platform without any quality and time control There is nothing more frustrating and inconvenient when you have to make alternate travel arrangements at the last moment. Have decided that I should stick to Meru and Easy Cabs though are costly but are far superior in terms of time, service and quality than those of mere aggregators like OLA I also sent the above email to [protected]@olacabs.com and requested them to refund the amount of Rs. 999 back to my credit card account. After repeated reminders they responded back that its against the company policy. My point is that if OLA is not equipped to handle the bookings they have no right to keep the money in their wallet. This is an unfair trade practice and i am happy that they soon going to be banned in Delhi