Ola Cabs — Worst Service - Cheat Customers

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New Delhi, Delhi

OLA Cabs are just fooling their customers. They say they are only charging Rs 10/km however i[censored] calculate the same = total km/total bill, it will come around Rs. 16 – Rs. 20…sometimes it goes above Rs. 23 as they will cover all their money in waiting time (which includes travelling time)…in traffic you will be scrued man.. I have few things to mention which I have faced in last three days with OLA Cabs. a. Poor Service b. Drive’s behavior – cheated me, took taxi fare from my guest and the same amount was deducted from my OLA money account c. Waiting charge – the total travelling time was 46 minutes from pick up point to drop point and company charged me for all 46 minutes…Ridiculous !! d. Driver was informed prior to follow which route however he still took long route 1. Booking CRN 77105793, April 21, 2015 – the cab was booked from westend marg, near garden of five senses and dropping point was Hotel Delhi Aerocity, near mahipal pur. I told driver to go from qutab minar and then from vasant kunj to Mahipal pur and he agreed on the same (cab was booked for my uncle who was staying at Hotel Delhi Aerocity). However he took the long route and I don’t know why he went from IIT gate to Vasant vihar and from there he went to Rao Tula Ram Marg and from there he went to Hotel Delhi Aerocity. Due to this I had to pay for extra 4.5 – 5kms. Also, he is a big time , he cheated me by taking cash for the fare and the same amount was deducted from my OLA money. I was not aware until I got sms from my uncle that he has made the payment cash (big embarrassment for me). I called OLA customer care and told the whole story…I have still not received any call from customer care for the update on action taken. 2. Booking CRN 7681 3442, April 20, 2015 – the cab was booked from Gurgaon to saket. The total bill was Rs. 723. Rs. 259 was deducted from my OLA money and I was supposed to pay Rs. 464 however Driver’s mobile was showing around Rs. 636. Driver asked me to pay Rs. 636 and he said customer care will refund your money to your OLA money account. I spoke with customer care executive next day and he called driver to confirm the same. Till date I have not received my money (approx. Rs. 180). 3. Booking CRN 75759399, April 21, 2015 – the cab was booked for 9am in the morning and meter was closed at 9.46am at the dropping location. I DON’T UNDERSTAND HOW OLA GUYS ARE CALCULATING WAITING CHARGE. The total travelling time was 46 mins and they had taken 46 minutes as waiting time and I was charged for the same. PURELY CHEATING. I will not recommend this to anybody…Please enjoy rides with MERU and UBER, PRETTY GOOD SERVICE AND NO HIDDEN CHARGES…NO CHEATING IN FARES. Parveen Bhalla Delhi +[protected]