Ola Cabs — Wrong Route and Collected more money on the last trip Support not ok - Trip details are CRN 89675599.

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Chennai, Tamil Nadu

Dear Sir, I have taken a cab from Vadapalani to Adyar last night. The Trip details are CRN 89675599. Dear Sir, I have sent this mail on 6th Jun 2015 and I got a repose on 11 Jun 2015 that they wii do the needful But there is no response till date and also There is no escalation mail id or contact details. I have lunched another complaint two booing done on the same date same time and amount is taken from both. where I have used only one. Ankit Bhati, Co-Founder and CTO: Bhavish Aggarwal, Co-Founder and CEO I have used OLA Cab on[protected] to pick me up at DRDO Quartes and Drop me at World Trade Canter in the morning and pick me at World trade canter in evening and drop me at DRDO Quarters. I have booked only once but I have been charged two time for the same journey. Request you to look in to the same and do the needful . Please find the duplicate trip details. Booking 1 Confirmed CRN 92157189 Olacabs BOOKING DETAILS Booking time 09:19 PM, 17 Jun 2015 Pickup time 09:22 PM, 17 Jun 2015 Pickup address Brigade Gateway Rd, Subramanyanagar, 2 State, Rajajinagar, Bengaluru, Karnataka 560055, India, Car type Mini Car Details: White Tata indica KA 01 AC 5581 Driver Details: SATHISH [protected] Charged : TOTAL FARE ₹319 TOTAL DISTANCE: 23.02 km TOTAL RIDE TIME : 53.0 min OLA MONEY DEDUCTED 319 CASH PAID 0 Booking 2 Dupicate Confirmed CRN 92157505 Ola cabs Booking time 09:20 PM, 17 Jun 2015 Pickup time 09:24 PM, 17 Jun 2015 Pickup address Brigade Gateway Rd, Subramanyanagar, 2 State, Rajajinagar, Bengaluru, Karnataka 560055, India, Car type Mini Car Details: Silver Tata indica KA 51 A 5575 Driver Details: NAGANDRA [protected] Charged : TOTAL FARE ₹295 TOTAL DISTANCE: 20.36 km TOTAL RIDE TIME : 56.0 min OLA MONEY DEDUCTED 265 CASH PAID 30 I have used the second Confirmed CRN 92157505 Ola cabs how come I have been charged for the First. I have not used it. Request you to do the needful and return the money for which I have not used and Take action for the duplicate. Hope you will do the needful and give me a call on the same in case you need any further details. Thanks Regards K Subramanian [protected] I have taken more number of time from the same place. Please refer my old bills. I will be charged only Rs 174/- but this time I have been charged Rs 284/- because of the driver has taken a wrong route. I have called your customer support there is no proper response. Hope you will response nd give a call back in this regard. If it is different please let me know how get back the money what I have in OLA money and I will never use your service. Hope you will do the best. Regards K Subramanian [protected] There is no escalation Not able to reach the higher level officers. Customer is more important for any business But the way in which they are working will lose customer. With out Customer there is NO Business. I have after seeing this Ankit Bhati, Co-Founder and CTO: Bhavish Aggarwal, Co-Founder and CEO may take some action to have further good business.