Ola Money — ISSUE NOT RESOLVED AFTER 14 DAYS | RE: charged more amount than shown while booking cab

Ride date : 24 oct 2021
I booked cab from wakad to karve nagar at 1:10 pm. While booking cab it shown me fare price is 255 after applying coupon code. But app deducted 570 amount after end of ride.
Cab details: crn[protected]

At 2:33 pm i booked cab from karve nagar to wakad. That time also it shown 255 amount while booking and same is deducted i. E. 255 amount.
Cab details: crn[protected]

So both time distance between source and destination was same. How you can you charged me more in first ride.

For this i raised issue. Now every time i asked an update they created a new ticket id.
Ticket id:[protected] oct)
Ticket id:[protected] oct)
Ticket id:[protected] oct)
Ticket id:[protected] nov)
Ticket id:[protected] nov)

So a total 5 tickets are created but the issue is not resolved. Now my olamoney postpaid bill has been generated. I need to pay it before 9th nov.
I am not going to pay extra charged money. Also, i am not going to pay late fee if you resolved issue after 9th nov.
Because it's been 14 days neither my issue is resolved nor the ola team contacted me.
Kindly resolve my issue asap.
Kindly refund the extra deducted money in first ride i. E. 315 rs[protected].
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Ola Money customer support has been notified about the posted complaint.
Verified Support
Nov 16, 2021
Ola Money Customer Care's response
Hi Ketan, we apologize for the inconvenience caused, we request you to visit https://help.olacabs.com/support to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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