[Resolved]  Ola Money — My Complaint has not been resolved

Address:	560034
Website:	Wallet App

I want to complaint against OLA money for the fraud or cheating they are playing with the customer. by mistake i have done the recharge of a wrong number and i want the refund for the same. so i wrote this message to them :
[protected][protected][protected][protected][protected]--------
Hello,

Ola support centre my ticket number is 122926 nd 122947. I have contacted with [protected]@olamoney.com twice but i didnt get satisfaction. By mistake i have done recharge of wrong number for Rs 225 and i want its recharge back because i didn't get my money benefit. So i humbly request ola money to see in matter a give me my money back if you can't provide better service to your customer than you should shut down your company and have a shame on yourself and on your team for such a poor and miserable experience with ola money. If you cant solve it thn i might need to take action against you. You can cheat people like this or take away their money.

Thank you

Regards

Jay mukul
[protected][protected][protected]

than they replied with this mail :
[protected][protected][protected][protected][protected]
Ola Jay,

Greetings for the day!

We regret for the inconvenience caused to you.

We are sorry to let you know that, we are not authorized to recover funds which you recharged to an unknown beneficiary. Hence, we request you to kindly have a check with beneficiary again to repay the same.

We appreciate your kind understanding in this regards.

Kindly write to us for further queries.

Regards,

Team Ola Money
[protected][protected][protected][protected]

Here below is the details of the wrong number which i recharged with the following details as ola by default choose the number from the suggestion so its cheating the user:

1. Recharge date and time : 23th June 2016, 10:23PM
2. Website from where recharge was done : OLA Money App
3. contact number : [protected]
4. Transaction Id : [protected]