On-Dot Couriers & Cargo — item not delivered till date and rude and cold response for ondot service staff

Address:

8/42, Kirti Nagar Ind Area New Delhi, 110015 India

Respected sir

With a heavy heart i am writing this email to you.

I had an item which was shipped from jalandhar on 20/03/2020. Till date it has not been delivered. (Sharing screen shots and details for your reference).
It is a official document (10th certificate), which my brother had sent from jalandhar, punjab. Knowing the nature of sensitivity of the document, he chose to rely on your company services.
Since past 15 days, me and my father dr. Gurinder who is 66 years old have been continuously calling and contacting all offices of on dot courier across delhi,. After lot of efforts, we came to know that the consignment is lying at mayapuri. Me and my father spoke to your staff member ms. Sonia.
I am extremely sorry to say that she doesn't understand the sensitivity and stress a person undergoes.
Such cold hearted person, who doesn't respond to my calls, my fathers calls and deals recklessly. I called her innumerable times on june 10th 2020 and after many attempts she responded to my calls at 12:57 pm.
I would like to report that at first my call was held for a minute and later upon asking her regarding update on my consignment she said "that i don't know where it is. It is not with me" and disconnected the call.
This statement of hers gave me a lot of stress and anxiety and posed great doubts in my mind as to your dealing with customers.

I hope that the higher authorities would understand my concern and emotional stress as that document is very precious to me.

I am sharing some files for your kind reference.
Thus, i would request you kindly help me in solving this matter and help in receiving my sensitive document..

Concerned customer
Dr. Jasmine kaur chawla