On-Dot Couriers & Cargo — Not delivering to location

Address:

9918/5 multani dhanda Paharganj New Delhi 110055

Courier agency Rajeev associates Prem Nagar Ambala authorized agent of ondot couriers calls and asks to pick courier from their office as they don’t service the location which is within mc limits of Ambala.Why money was taken and courier booked if they don’t deliver. Why will a customer go to their office else they will return the same. Awb no [protected]