On Dot Couriers — late delivery of the package through express courier

Address:

Chandigarh, Punjab

I sent a courier through ondot xpress on 30.06.15 and they assure me that it will be deliver on 1.07.15 as I want it but at 3Pm on 1 July they said it is "on the way". After so many many till 5PM they said "ladka gya but mila nhi" as its a big lie because they wre at home. At 7PM with many call they assured me "aj phunch jaega" After so much harashment till 9PM I suggested Kindly give me the address so that we can pick by ourself but head office department completely declines they said " sub abnd kreke ja chuke hai " than what about my delivery. Till today I didnt receive any courier Now I want my money back which you have taken for so called express courier. Track no[protected] Thanks