[Resolved]  OneAssist Consumer Solutions — macbook air claim for liquid damage

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201303

Oneassist consumer solutions pvt ltd appears to be a fraud company. I have taken insurance cover for my macbook air from them which was renewed in 2017.

Now when i lodged a claim for the damages to my laptop, they got the product picked up from me, got the repair estimate from authorised service station but rejected the claim stating the damage is due to "wilful negligence" without providing me the details as to what is being construed by them as wilful negligence.

Now when i ask for the details of insurance company, its office etc so that i can represent my case to the grievance cell of the insurance company/ irda/ insurance ombudsman, oneassist refuses to provide me the same. I don't understand why they are not ready to provide me these details. It clearly shows that there is something wrong in the company which they are hiding. May be they have not taken the insurance policy even from the insurance company as they never shared with me the insurance policy. They even haven't returned my laptop so far.

Apparently i am left with no other option but to take legal action against oneassist