[Resolved]  OneAssist Consumer Solutions — Not returning my phone and no communication after the payment (50 days)

Address:

Chennai, Tamil Nadu, 600126

Poor customer service and not even updating customer about phone status. Now worried that who is using my phone.


please refer the email






On wed, may 11, 2016 at 11:12 pm, masanamuthu arunachalam wrote:


So no more response from you guys. So can i assume that you lost my mobile or theft or absconded with my phone?





On tue, may 10, 2016 at 6:04 pm, masanamuthu arunachalam wrote:


For the god's sake, somebody pls reply to this email and dont test my patience.

Pls return my phone asap.

Thanks
Masu


You are not replying me and returning my phone. Why do you guys run the company?

Thanks
Masu

On may 5, 2016 9:23 pm, "masanamuthu arunachalam" wrote:


Do you guys listen? This is non sense behavior from you guys without even responding.

You will face legal actions from me very soon.

Thanks
Masu

On may 4, 2016 10:32 pm, "masanamuthu arunachalam" wrote:


Team,

Update please. Are you guys working for customer? Or sleeping in home by getting the insurance money in packet.

Thanks
Masu

On may 4, 2016 1:23 pm, "masanamuthu arunachalam" wrote:


On may 4, 2016 1:21 pm, "masanamuthu arunachalam" wrote:


Any update?

On may 3, 2016 7:08 pm, "masanamuthu arunachalam" wrote:


Do you guys any sense not even returning my phone aftrt 5 days of payment?

On apr 28, 2016 10:04 pm, "masanamuthu arunachalam" wrote:


You guys never listen. Let me deal you guys.

Account holder name masanamuthu
Mode immediate transfer
Ref. No[protected]
Date of transcation : 28th apr

My account i dont have to share with you as i never trust u guys by all means.


Thanks
Masu

On apr 27, 2016 6:44 pm, "masanamuthu arunachalam" wrote:


As per the telephonic conversion, i asked to give me the written information in the email that our customer service person mistakenly told that 2% charge instead of 5% but you guys are not mentioning it. Why?
Thanks
Masu

On apr 27, 2016 1:03 pm, "claims" wrote:


Dear customer,


Please make the payment through cash deposit or net banking & provide the proper transaction reference number with exact date of transaction & account number & account holder’s name as a reply to this email.


Regards
Team oneassist.


On tue, apr 26, 2016 at 4:37 pm, claims wrote:


Dear customer,


Please make the payment through cash deposit or net banking & provide the proper transaction reference number with exact date of transaction & account number & account holder’s name as a reply to this email.


Regards

Team oneassist.


On thu, apr 21, 2016 at 8:08 pm, claims wrote:


Dear sir/ma’am,


This is to inform you that your accidental damage claim for an amount of inr 4157/- has been approved.


Now to proceed with repair and other formalities you are kindly requested to make an online payment of excess amount of inr 571/- in the below mentioned account and confirm the transaction reference number with exact date of transaction & account holder’s name as a reply to this email.


Please be noted that repair work will commence on successful receipt of claim processing charges.


Plada account detail.

Bank account name : plada infotech services pvt. Ltd.

Bank account no.: [protected]

Bank name : hdfc bank ltd.

Bank branch name : vishal hall, andheri-e, mum-69.

Ifsc code : hdfc0000086


Insurance claim decision for mr masana muthu cust id: 601195_membership id: [protected]_sr. No. :-1334587

Amount

Amount


Estimate amount

4157


Less: deductibles


Salvage


Less: excess 5% of claim amount subject to minimum of rs. 500/-

500


Reinstatement premium

71

571


Net approved amount


3586


Regards,


Team one assist

Oneassist consumer solutions pvt ltd

www.oneassist.in

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