Onida — Air conditioner non function compressor not rplaced after more than one of complaining

Address:

New Delhi, Delhi

Sub: replacement of faulty compressor - complaint no. [protected] dated on 06 / 06 / 2015 onida win ac 1 ton w12trc3
Sir,

We have bought a one ton window ac of onida make from m / s. Super electronics, uttam nagar, delhi. But as far as my experience after the purchase, i felt that it was the biggest blunder of buying onida.
In the last week of may, 2015 the ac stopped working and servicing people checked it and informed that the compressor is not in working condition. Meanwhile an engineer on checking the problem stated me, the problem occurred due to improper service. Now my faith is totally shattered. As per my experience the service is pathetic and the engineer’s are not up to the mark. They have informed us that the compressor will be replaced with in fifteen days as it is under warranty period.

After so many calls to your service personal and including yourselves and the complaints registered at super electronics, uttam nagar compressor was replaced in the first week of july, 2015. It has been noticed that technicians / service personal deputed by your company are not properly trained and inefficient. They have wasted the gas and even burnt his hand while welding.


It is pathetic on the part of onida and it gives unnecessary pain, anguish and agony in buying onida products.


Vinod rathnaa

Mob: [protected].