Onida — Failure to replace an LED part

Address:

Prakasam, Andhra Pradesh

This is N.S. KISHORE BABU from Andhra pradesh. I bought 24 Inch Full HD LED TV 2 years back and the television stopped working on 1st of this month. I gave a complaint to hyderabad office and the complaint no. is 1503C[protected]. On 3rd March a service engineer came and said the TV needs a Board and for that he is going to charge Rs1650/.(Including Service charge) and will replace the part in 4 days.He took Rs 500/ in advance without giving any receipt. From then on he is delaying the repair for reasons not known and the service center person is not attending his mobile phone. How long should we suffer without replacement of the said LED component. The important thing of making this complaint is that when I called today referring the complaint no. they said it was solved and there is no pending regarding. I would be forced to take legal action if you don't respond immediately