Onida — Home theater and remote complaint

Address:

Kanyakumari, Tamil Nadu

Dear Sir/Madam
I have purchased a onida home theatre two years before, last year i got a complaint in home theatre keys. At that time they told me if we try to repair it then it will get worse than this, so they told me to use only with remote, now its remote got problem so i contact with the same showroom. Now they were telling me that this remote cannot be serviced you should buy a new one to solve this problem. Then i asked for new remote they were telling that this type remote was entirely stopped. Iam working in a reputed company as a manager, iam preferring the onida products to my friends if peoples getting this kind of response how could they buy your products. While iam buying this product i had also taken my friends and we all bought onida products, if its spares not in the markets for 2 years means then how could we get trust in your company products. I just need to solve those problem regarding my Home theatre and remote. Do those needful as soon as possible.
DEALER NAME : RAJAN & CO, NAGERCOIL
MAIL ID: [protected]@gmail.com
CELL NO: [protected]
Regards
A S Muthu
Nagercoil.