Onida / Mirc Electronics — 40 inch led tv | |||
Worst customer service ever, will never recommend anyone to buy any onida product again. I have a 40 inches led television which was taken for repairs on the 22nd june 2016, still i haven't received my tv, had gotten it back on 6th july but the issue wasn't resolved so they took it back on the 8th again for repairs, today is the 18th and i still haven't received my tv. Its been 25 days now and your technician mr sachin from onida's airoli service centre keeps telling me the tv is been tested, and he is so busy testing it that he doesn't even answer the calls and some girl named jyoti answers and gives some random excuses evertime for the delay. I can hear the technician in the background asking the receptionist to cook up some excuses. Very unprofessional behaviour from onida here. I am fed up of calling them hence have chosen to raise my complaint here, hoping to get some help on this platform now after 26 days. Was this information helpful? | |||
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Onida / MIRC Electronics customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Very bad customer service. I am totally fed up with your service. I suggest don't buy Onida and struggle later for service.
Reply
Hi,
I regret the poor administration of the company particularly service after sale of product. I have Ondia Android LED TV and the Youtube app is not working on the Tv, I called ondia service centre on 22 Jul 2016 and hey said a technician will visit (Compalin no: [protected]), next day technician called and informed that you house homes into a different zone and that does not comes under his support boundaries. He asked me to file a new complaint. I did the same and filed a new complain (complain no: [protected]), I revived a call from Technician on 28 July 2016 named Dheeraj, he visited my home and checked the TV, He informed me that there is a problem with the youtube app which i already knew and he cannot fix it since he need to bring a thumbdrive containing the software to update. He asked me to wait till 1 Aug 2016. I have not received any call from anyboday since then and I have called onida service centre many time but they asked my to contact supervisor Mr. Mohd. Sharik (Phone no: [protected]) who never answers the call and
Support center number [protected] Bharat Electronics.
After 2 days i called ondia customer centre again and informed them that the people you asked to to call is not answering the call. They provided my a different number Innovation India System phone no: [protected], . I called Innovation India System on phone no: [protected] and one guy answered the call and provided my Mr. Prabhakaran;s phone no: [protected] (North India Head). I called Mr Prabhakaran and he answered the call. I informed him about my issue and he asked me to send all information on a text message and he'll assign a senior tech on this case and I'll receive a call from the Sr. tech but I have not received any call from any body.
Today also i tried to call Mr Mohd Sakir and Mr. Prabhakaran but they did not answered my call.
I send them a text message stating my problem and complain information.
Kindly resolved this issue.
Details:-
(Complain no: [protected])
Attaching all the screenshots of text messages.
Thanks Manjeet Mohan
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I regret the poor administration of the company particularly service after sale of product. I have Ondia Android LED TV and the Youtube app is not working on the Tv, I called ondia service centre on 22 Jul 2016 and hey said a technician will visit (Compalin no: [protected]), next day technician called and informed that you house homes into a different zone and that does not comes under his support boundaries. He asked me to file a new complaint. I did the same and filed a new complain (complain no: [protected]), I revived a call from Technician on 28 July 2016 named Dheeraj, he visited my home and checked the TV, He informed me that there is a problem with the youtube app which i already knew and he cannot fix it since he need to bring a thumbdrive containing the software to update. He asked me to wait till 1 Aug 2016. I have not received any call from anyboday since then and I have called onida service centre many time but they asked my to contact supervisor Mr. Mohd. Sharik (Phone no: [protected]) who never answers the call and
Support center number [protected] Bharat Electronics.
After 2 days i called ondia customer centre again and informed them that the people you asked to to call is not answering the call. They provided my a different number Innovation India System phone no: [protected], . I called Innovation India System on phone no: [protected] and one guy answered the call and provided my Mr. Prabhakaran;s phone no: [protected] (North India Head). I called Mr Prabhakaran and he answered the call. I informed him about my issue and he asked me to send all information on a text message and he'll assign a senior tech on this case and I'll receive a call from the Sr. tech but I have not received any call from any body.
Today also i tried to call Mr Mohd Sakir and Mr. Prabhakaran but they did not answered my call.
I send them a text message stating my problem and complain information.
Kindly resolved this issue.
Details:-
(Complain no: [protected])
Attaching all the screenshots of text messages.
Thanks Manjeet Mohan
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+91 20 2837 5561 [Mumbai]
+91 22 2820 0435 [Corp Office]
+91 16 1323 6835 [Punjab]
MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E), Mumbai, Maharashtra, India - 400093