| Address: | 18, KMG Nagar, 1st cross, Thalatheru Karaikal 609605 |
I am writing to you to raise an issue about Onida Airconditioner. (Raising complaint on behalf of my parents)
The issue that I have experienced was: The AC had an issue ever since the delivery on[protected] with cooling and when complained the service engineer did a small service and it was working to some extent. On 10th May 2022, the AC stopped working and the display started showing error F6 which when referred to guidelines showed that the issue was related to Compressor. Currently, The AC is non-functional since 10th May 2022.
We made a complaint by calling customer care on Onida's official number and they registered our complaint. A service engineer came on 3 days after and even before inspecting he said that he didn't bring the required equipment to inspect and blamed us for not explaining correctly and said will get back the next day. Even after multiple follow-ups he never showed up and we made the same complaint with customer care who keep saying they will send a senior engineer which never happened. And today on 19th May 2022, the Service Engineer who came and left without inspecting says the issue is with the board and has to change it which would cost 9000 INR. We are wondering how can he suggest this without inspecting and charging almost 1/3 cost of the AC to the customer.
It occurred on: 12/05/2022
We would like an engineer to inspect the AC properly and provide a proper solution since the Compressor is covered under warranty for 5 years. Also to have a professional behaviour in the first hand towards a valuable customer like us who has just bought 3 ACs in the last 2 years of Onida.
I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.
Contact:[protected] (same as Ticket Number)
Serial Number: IR123RHOT#19LT3#002645
18, KMG Nagar, 1st cross, Thalatheru
Karaikal
609605
Thanks & Regards
Pragadeesh SAGAYANATHAN
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