Onida / Mirc Electronics — Amc document not received & complaint of onida washing machine pending since oct 15

Address:	New Delhi, Delhi, 110018
Website:	www.onida.com

I am having an onida automatic washing machine whose product no is wo62tss2wh5000116 is not working since oct -2015.
I had lodged complaint, several times at your customer care and sent emails to your office but till date no solution provided.

Detailed complaint are as under:

Day 1: my onida automatic washing machine is not working properly and creating sound while spinning the clothes. I booked a complaint at your call center where they told me that your complaint is booked and your can track it by simply providing your phone number (I. E. [protected]).
After 2-3 days of follow-up, one of your engineer visited at my home. Unfortunately due to power-cut, problem in washing machine was not diagnosed. Engineer, insisted for visit charges, which was paid to engineer in cash.

* after several calls to engineer, he visit again and on 05/10/2015, i gave him rs 2, 250.00 in cash for doing two year amc. He told me that amc will be done within 7 days and thereafter he will make washing machine ok.

* after 14 days when there was no reply from the engineer, i called again to your call center and requested for early solution of my complaint.

* after few days, i again made a call to your callcenter and took contact no of local incharge of my area. Number provided
([protected] &[protected] were wrong and not working.

* i call engineer and he provided me number of mr bharat [protected] (His incharge)

* mr bharat, assure me that your complaint will be resolved at the earliest.
* on 14/11/2015 when i saw nothing is happening, i again called your call center where a fresh complaint was lodged
([protected]).
* engineer visited with some part and informed us that some other part is faulty and need repair.

Again, a fresh complaint is lodged at call center because old complaint was falsely closed.

All this is happening with us from last six months. Onida's image has been changed in my mind and i cannot trust your people any more.


I am feeling cheated as till date amc document is not provided.

Details of amc paid to: m/s bharat electronics, bill no 680, dated : 05/10/2015, for 2 years.

I request you to please take appropriate action and do the needful for resolving my complaint at the earliest.

Looking forward to a positive response from you...


Regards
Gaurav vij
Ph: [protected]
Email: [protected]@gmail.com