Onida / Mirc Electronics — Complaining about the default in your product.

Address:

400709

Sir,
I, Mrs Jayshree Bhanushali, a customer of MIRC Electronics, Andheri, have sent you this mail to bring to your notice that I am very dissapointed by the behaviour of your department towards me as a customer.
I have already sent you a number of emails and a written post. I have also recieved a call from your service department convincing me to pay for the repair charges of the television. At the time of purchasing the television from your showroom it was told to me that the television holds a warranty of five years and no guarantee or warranty card was issued to me for the same. Trusting the words of your employee I bought the television for Rupees 45000 on instalment basis with the help of Bajaj Finserv and now it has been only two and a half years from the date of purchase of the television and it's quality has deteriorated. I had come to buy the television with my neighbour Ms.Shobha Shettyan. She is a witness to the statement of warranty given by your employee. I have been asked by The Consumer Guidance Society of India to approach to an advocate suggested by them.The respected advocate has asked me to write this mail to you.
I hereby request you to look into the matter seriously. If no reply recieved within a reasonable time, consequences may occur. I will have to file a suit in the Consumer Court that you have done a fraud with me by misguiding me to purchase the said television by stating a fraud statement of warranty.
Yours truly,
Mrs Jayshree Bhanushali.