Onida / Mirc Electronics — Complaint number 2206T[protected]

Address:

2/47, North street, Vellamadai, Coimbatore, TamilNadu

Dear All,

This is with regards to the complaint number 2206T[protected] registered on 10th June 2022, I logged the call for the Error code: H6 and I was informed about the service cost of Rs.750 and additional cost if it's out off warranty period and I received call from the service agency on 10th June 2022 evening around 7pm, stating that the service person will come tomorrow to identify/fix the issue. As said, the service person came on 11th June 2022 and he advised me that there is an issue with the Indoor fan motor which has to be replaced(new motor). So he removed the motor and the board from the unit and took it to the service center.
I called the service agency on 13th June 2022 to know the status, the agency informed me that the person will come tomorrow to fix the issue. The service person came on 14th June 2022 to fix the motor and the board. While fixing the motor I identified that the motor looks old and used so I asked the service person, he also said that it is used but it's taken from an air conditioner that came for replacement. The service person informed me about the cost Rs. 4, 130 including waive off Rs. 750 and GST at 18%. So I paid him Rs. 4, 130 via Gpay to his number[protected]. The performance of the unit was unable to be identified due to power shutdown at my locality. The power resumed on the same day around 6PM then I tried to check the performance, which wasn't good. So I called the service agency regarding the issue, he told me that cooling is another issue that has to be dealt with separately and I also asked him since it's an old motor why I have to pay a hefty amount. The service agency person said since it's only two days old we are able to waive off only Rs. 750. As I wasn't satisfied with their answer and I want to know the truth so I called the Onida customer service centre today 15th June 2022 first call was at 9:56 Am complaint number 2206T[protected], got disconnected due to network issue and second call at 10:04Am while having conversation I was informed that the Unit was bought on 16th June 2021 and it's under warranty, actually the purchase date of my air conditioner was minimum 4 years but definitely not on this date.
Based on the above happenings I want to know the answer for the below.
1. As per the Onida customer care the purchase date of my air conditioner is 16th June 2021 why I have to pay the hefty amount while under warranty period?
2. As per my knowledge the purchase date was a minimum of 4 years, in that case why the service agency fixed the old motor and claimed a hefty amount?
Here I have attached the service bill and payment transferred screen shot for your reference.

Understanding the scenario I can clearly justify that the service agency falsifies the purchase date and claims the fan motor under warranty period which is free of cost and sells it to me for profit.

Though there are many brands in the market with excellent customer service and varieties, we chose only Onidia because of more than 40years of experience. I still believe in Onida. Hope Onida will investigate the issue and take stringent action against the service agency.

For information, we bought the air conditioner from Sathya Agency a minimum of 4 years ago in my mother-in-law's name Mrs. Vasanthamani (Late). To claim the GST we requested the agency to bill in my firm's name " Southern Lakshmi Tex EEquipments"
"Truths Alone Triumphs"
Yours truly,
Vishnuvarthanan. R