Onida / Mirc Electronics — Faulty ac and no service

Address:

Agra, Uttar Pradesh, 282007

I am based in agra and i bought onida 3 star 1.5 ton split ac last year 30 april 2015, after running it for 4-5 months we didn't use after september in march 2016 i try to run it but it was not doing any cooling, i called customer care many many times and registered complain in starting of april, for almost 2 weeks, they gave me local number for service center but that guy never picked the phone and no one ever visited us till the end of april, eventually i had to contact pvt technician and he filled the gas in it as gas was leaked, it worked well for 2 months and again gas leaked again he filled gas worked for almost 15-20 days it leaked again he checked the whole unit throughly and we saw that the pipes in the coil are in such bad condition that they are not even repairable, now because of such poor service and quality of product i am buying a whole new indoor unit which is costing me 11000 after filling gas and installation, this is very very bad attitude, in 16 months i had to spend 15000 on this piece of crap, i need a replacement of the indoor unit or some refund all the cust care complaints i lodged must be there for proof, please take this seriously