Onida / Mirc Electronics — having a problem with a product services onida leo40fain

Address:

S-24 ASHOK VIHAR VISTAR GOPAL PURA BY PASS, JAIPUR, Jaipur, Rajasthan, 302015

DATE:14.11.2019

Dear Sir,

I have purchase the Onida Leo40FAIN Serial No-15K04005336 online seller of amazon.in since on 12.12.2018.Now a days Having a problem with a Product Services Onida internet not working on this I have log the complaint on dt:05.11.2019 of toll free number your end assign the engineer and he call me i explain the problem comes last 10-15 days into this product after diagnosis this issue your local Jaipur services center assign the complaint your Adonis head office Jaipur and give me your representative Mr.Ravinder Sharma Reference Number and ask to me coordinately directly to him.

Yesterday Local service center member comes to my door and look having a problem and told me its software issue and reinstalled the software into smart t.v but after the 5-6 hour they can not able to installed the software into this smart t.v after they coordinate your head office team member and I.T team (R&D) Through help he able to installed the software but the problem till now not resolved After that i call him to Mr.Ravinder to solve the issue but they said to me we will resolve day after morning will see the and close the problem.

Today I have called mid-noon to Mr.Ravinder to follow up and ask him to he told me motherboard issue diagnosis we will follow up our all center this same model mother board will be issue and Resolve the issue on top priority.

My concern of sending mail top level to show that what is going of down level and what kind of support customer getting of last 15-17 days how long to willing to wait of your kind support those you have given to customers please be responsible to about us.

As last 15 year I believe in Onida product and services but after this concern I never to believe in your worst service and my mind and heart is totally wash about bed services given by user and no responsibility taken by you.

I wrote this mail for for know you what kind of support given by user and brand and productivity of all user those explain in market and media and other places.

Thought this mail I requested to you please resolve the issue through this reference mail in 3 working days after that I forcefully go the consumer court to misguide me last 15 days till now resolution not getting of your side.