Onida / Mirc Electronics — mishandling and lack of service resulting tv damage | |||
We've been using our onida (Model no: 58uic) 58 inches (Order od[protected] android smart tv purchased it from flipkart for almost 9 months, all of a sudden while we're watching tv, the tv sudden falls from the wall mount. The panel got cracked and power still on. The tv is mounted by onida technician which i believe he didn't fix it properly on the wall, we didn't touch it, didn't do anything to it and it's been hanging there for 9 months. It is a fault of installation engineer that without gauging the strength of the wall, and has not used the company provided wall mount fixtures, he just fixed it and went. Now i want my tv fixed and the expenses should be borne by the company, as it is a clear case of dire negligence by the onida company. Please take stringent action asap. Despite repeatedly calling you customer services, no one responds to our complaint and due to which i am forced to escalate it to consumer affairs govt. Of india, for quick action and resolution. [imei/serial no: 58uic#18j04#00 1149 ] Was this information helpful? | |||
Onida / MIRC Electronics customer support has been notified about the posted complaint. | |||
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+91 20 2837 5561 [Mumbai]
+91 22 2820 0435 [Corp Office]
+91 16 1323 6835 [Punjab]
MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E), Mumbai, Maharashtra, India - 400093
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