Onida / Mirc Electronics — Never expected services to be this pathetic - 1609g[protected] and 1608g[protected]

Address:	Ahmedabad, Gujarat, 380060
Website:	www.onida.com

Dear Onida Team,

I have been using Onida Air Conditioner's since 8-10 years... All my offices and residence and farm house has Onida Air condition but with this bad experience of service it seems to be the last time i have ever bought the machines. My name is Anil Kanjani and I have a 1.5 ton Air conditioner at home which is having a problem and i have registered complaint twice for this but have got no response in last 14 days.

The 1st complaint was registered on 31st August with complaint number 1608G[protected]. Received a call from your engineer that he is coming in half an hour and understood the residence address from me but he never turned up. Then i waited till 7th and called back and came to know that the complaint has been cancelled and he generated a false report that customer didnt pick up the call whereby i have a recorded call in his voice where i explained him the address and he was supposed to come in half an hour.

Thereby I registered a 2nd complaint on 7th of September with complaint number 1609G[protected]. Received a call again and this time the guy name Rajesh visited at my residence and said that it has gas problem and he will get the instruments on 9th and come back for repairing. He took Rs. 650 from us and then never turned back. His boss / other guy at Onida who cordinates this has been called twice since then but still the guy has not turned back and the problem still persists and feel like been cheated as the guy has not even given the receipt for the money collected.

I called your customer care today and the lady named Pooja talked to me and she asked me the name of the guy who visited my residence which i could not recall and she said in that case, i need to re-register the complaint. Do i need to note the name and number of the Onida employees / engineers? Doesnt your system / hierarchy let you know the name of the person visiting your clients place for complaint?? By God's grace i recalled the name and did not have to re-register the complaint. But i still doubt the complaint has to be solved on urgent basis.

Let me know is this the way you deal with your regular or any customer. Does a normal AC problem takes half a month and still no sign of solution persists.

Kindly let me know when this problem is getting solved at earliest or any next step or action which i can take so that you guys come in action on urgent.

Pathetically, all mails sent on [protected]@onida.com are bouncing back.

Regards,

Anil Kanjani
[protected]