Onida / Mirc Electronics — New tv not working properly - display faults | |||
I have purchased onida led leo40fain dated on 16 january 2016 at vasanth & co, west tambaram, chennai 600 045. and invoice number [protected]. after four month o[censored]sage now i am facing the problem of line mark in the display screen. (attached image) So i booked the warranty call in call center dated on 13 june 2016 and reference number for call booking is [protected] After booking service person mr. sivakumar contact number [protected] visited on 18 june 2016 and by seeing ants in the wall and back board that ants have caused this problem and cannot be covered under warranty. he has not proper analysis of the problem and has declared ants as the root cause. The same problem which is observed in my tv is also seen in mr. jayakumar from mugapaer, the tvs are from same manufacturing batches. And on 22nd jun-2016, i took the tv back to vasanth & co and this time they promised they will solve the problem within 2 days in warranty. but after 2 days on 24th jun-2016, they replied back that the tv cannot be covered under warranty by taking the comments from mr. sivakumar without verifying by the dealer service persons themselves. Now on repeated followups also no feedback or any service person is turning to verify the observations of the service person mr. sivakumar Was this information helpful? | |||
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Onida / MIRC Electronics customer support has been notified about the posted complaint. | |||
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+91 20 2837 5561 [Mumbai]
+91 22 2820 0435 [Corp Office]
+91 16 1323 6835 [Punjab]
MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E), Mumbai, Maharashtra, India - 400093
So i booked the warranty call in call center dated on 13 june 2016 and reference number for call booking is [protected]
After booking service person mr. sivakumar contact number [protected] visited on 18 june 2016 and by seeing ants in the wall and back board that ants have caused this problem and cannot be covered under warranty. he has not proper analysis of the problem and has declared ants as the root cause.
The same problem which is observed in my tv is also seen in mr. jayakumar from mugapaer, the tvs are from same manufacturing batches.
And on 22nd jun-2016, i took the tv back to vasanth & co and this time they promised they will solve the problem within 2 days in warranty. but after 2 days on 24th jun-2016, they replied back that the tv cannot be covered under warranty by taking the comments from mr. sivakumar without verifying by the dealer service persons themselves.
Now on repeated followups also no feedback or any service person is turning to verify the observations of the service person mr. sivakumar.