Onida / Mirc Electronics — Onida ac 1.5 t 183 smh model on 27th of sept 2015

Address:

603209

Dear sir,
I am totally disappointed with the service on the ondia product extended. (Kindly note i got onida tv in 90’s that is when i got fascinated with onida! It never gave trouble to me, i recommended ondia tv to my friends as well)

I purchased my dream ondia a/c 1.5 t 183 smh model on 27th of sept 2015.

It took almost 10days to get this assembled and installed, as one who came fixed the stabilizer which is not feasible to reach to the ac unit!!! Finally all settled after 10 days. It was working fine till 26th sept 2016. From 26th sept i had a problem of a/c switching on and off automatically on its own when power is on. It happens 5 times in a minute.
I logged a complaint on 27th sep 2017, after 4 days one gentle man called from kancheepuram and asked for address and i informed him, that from the place from where he calls is about 40 km.
Later there is no response, once again i called to the service center, finally on 7th oct one engineer - [protected] came and checked and found that it is a board problem, and this will not cover under warranty!!!
He also asked me to check with his supervisor mr rajesh [protected], he was so polite to deny that the complaint he got was on 5th oct and he declined the warranty, when i told i gave to complained last month, i understand sir, it got transferred to me from kancheepuram late, i am not aware and you need to contact service center.
I called service center[protected] on the same day, i asked for details, she told that she will get back to be before 6 pm on the same day (Hope 7th oct). But there is neither call nor a sms received from your side.
Today 11th oct i called and as usual explained all history and geography to a service center (Jenifer), she told that again old stories that complained was logged on 6th october. After re check the first complained was closed as no response!!! Trust me i have not got any call form your service team.
Surprisingly she informed that getting the board will take 25days!!!
Again i called service center[protected] on 12th oct your call center people are dare to cut the call in between while customer is explaining the grievance. It had happened twice. If i correctly remember i made a call around 2 pm and 4;30 pm. Both of them do not had any curtesy to say sorry, and they simply cut the call after discussion of around 3 min without proper answer.
I made another call to service center[protected] – on 14th oct - john who spoke to me with curtesy, he informed me that the complaint which was logged on 6th oct (Oh god, the original was logged on 27th sept) is still under pending as pcb is not available. I was directed to call akash enterprises @[protected].
I called akash enterprises and understood my ac is out of warranty! Pcb is awaited from bombay for further detail call rajesh. (Again mr. Rajesh is the one to whom i spoke on 7th oct, refer first few paragraph of my letter).
I need following clarifications from your side.
1) is my a/c will be covered under warranty or not? Considering the complaint which was placed on 27th sept. I understood the complaint was closed as no reply, please provide details when it was called is there sms sent etc.
2) is pcb failure happening first time in india if it is first time also, why 25 days? Why can you air ship few parts and satisfy the customers.
3) the mail id given [protected]@onida.com is not in use, mail are not being delivered, could you correct the same.
4) if it is going to be a normal process to get board 25 days, could you please upfront inform customer that the service will take 25day while buying the a/c.

I am expecting the response from you by cob today please. If you are in my place how would you rate the product and service of onida.

Regards
Venkatesan