Onida / Mirc Electronics — Poor service by ONIDA Customer care[protected]Air Conditioner)

Aug 13, 2016

Updated by Karthikey1979 I had booked complaint No. 1608C86380387 with ONIDA Customer care[protected]for Split Air Conditioner); but I had to call 4-5 times to get the complaint number itself correctly.

Initially they did not book the complaint properly with correct service detail (I had booked the complaint for internal movement of the outdoor machine, but they booked it as general service). The second time I called customer care, the service representative disconnected in middle while I was talking and complaining about the poor service.

Third time, another service representative made me wait in the call for nearly 15 - 20 minutes, but gave me the wrong Complaint booking number.

Only the 4th or 5th time, the service representative (Vasanth) gave me correct complaint booking number. I then cancelled the booking saying that I was totally dissatisfied with their service.

I already have purchased a 4 year AMC ( 2 year + 2 year Annual Maintenance Contract) with this company, but overall I feel it is total waste even the way they attend customer care calls.

Even the previous services attended though this AMC were very poor service and the customer care representatives are not knowledgeable and not willing to help. This only leads to customer calling at their number repeatedly and complaining to them in frustration. (They have not provided any other customer care number other than[protected]