Onida / Mirc Electronics — regarding unsatisfied service providing from dealer (tv)

Address:

South Goa, Goa

Dear sir / madam

I have purchased onida live genius smart series led tv, model code leo50fain from anupa trade links pvt limited (Usha stores), margao goa on date 29/12/2015 which has 1+2 years extended warranty period. Few months later display is stopped working, i have complained regarding to the dealer they replaced tv after few months. They given new tv in the previous (Old) box. Last few days back again same problem occurred to new tv and they refused to repair free of cost which is under warranty period and taken 1200 rs charges to repair. After repair few days later again same problem happened and they are not ready to service it. The product is under warranty period so they are not responding properly to customer.

Last 2 weeks back i complained against this issue to dealer and service provider but still they are not given any response to this. We are not satisfied with their service and their way of response.

I have attached copy of purchased details and warranty details along with this. Please have a look at it and do the needful at earliest.

Thanking you,

Ramdas s naik

Margao goa