Onida / Mirc Electronics — Tv led hms32

Address:

600040

I gave onida brand led tv to their authorised service centre adonis electronics pvt. Ltd on[protected] for a minor audio disturbance in the tv.
Complaint job no 80297 dated[protected] model no: led32 sl no 10j4003168
They promised to deliver in 10 days, but there was no response even after 15 days when is visited their center they gave another promise of[protected] again no response. While i visited their office they moved from that office without any intimation to us nor any display of new location. Hence we were in dark for one month and suddenly from onida office i received a call saying there is some delay in getting the main board new. Hence they suggested me to go for upgradtion and they will offer 25 % discount on the price. I said i can not afford for that much please tell me the cost for the servicing my tv. Also i reported that their service centre has not informed where about of their new office. They told me they will contact me and give the new address. Then i received an sms (On[protected] of the
New location (No2, 3rd street, v. O. C nagar, annanagar east, chennai 600 102) from their authorised service centre.

They again promissed in one week from[protected], they will deliver the tv with new board. After that also no response till date[protected].
When i checked with their on line compliant record[protected]
They confirmed that the compliant no [protected] dtd:[protected] is still pending for want of new board.

Kindly help me either a replacement of new tv or my tv with replaced board. As i have lost my patience and also my family could not enjoy most of the festival programs in this 6 months and even sports. With all that i was calm that onida will do some thing to the customer. Now that i lost my patience and my family is also very upset on onida company's image. We had the trust and bought a product even though it was bit costly compared to other brands. My contact mobile is [protected]