My self Aashirwad sant kumar, I have purchased a washing machine of ondia model- ondia 6.2kg fully automatic top load, IMEI no.-T62CGN#201H2#064213 on date 01/06/2022 via Flipkart order ID -OD[protected] with 5 year warranty and 2 year comprehensive warranty.
On date 28/05/22, i faced a issue in operating machine as it was not rotating nor washing clothes so I registered an complaint via call to ondia customer care number with complaint no. 2205S[protected] and post complaint a technician from Onida visited my home on date 29/05/22 and after examination of the washing machine took my invoice detail and said motor part is damaged so it should be replaced with a waiting period of 1 week.
There after no update from technician, he was not picking my call nor giving rply to my watsapp messages.
Then I placed my 2nd call to customer care of ondia on June 11 9:08 am, they said part will be available soon and issues will be solved within 15 days.
There was no response and any action after 25 days so again I
Place an 3rd call on date June 23 9:06am the executive on call said part has arrived the city and my complaint is forwarded on urgent basis.
There after also no response from service team or customer care till 32 days n 3 calls placed.
So I placed my 4th call on date July 3 9:38am n argued about the udate over repair of washing machine but same replies from the executive and redtapesim was seen.
After that I call I waited for 7 days but again no response.
Then I placed my 5th call on date July 10/2022 with my all concerned problem and executive said to take action with no immediate delay but till after 5 days there are no supportive action was taken by the company or the service team after posting complaint from date 28 may 2022 and placing 5 calls n continues followup.
I here by with a humble request to look forward for the solution by the consumer form.
Aashirwad sant kumar
Phone:[protected]
Email:[protected]@gmail.com
Add:2/193 Ruchi khand 1
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