Onida / Mirc Electronics — washing machine repair (drying problem)

Address:	Lucknow, Uttar Pradesh, 226002
Website:	www.onida.com

My name is madhubabu. Ch and i am from lucknow. I had purchased splendor 60 washing machine in the month of nov 2016 from flipkart and it has 2years warranty. I am facing an issue with drying of clothes and raised a complaint in the month of april 17 and your technical team has visited and confirmed that the issue is due to suspension jacks and they told it will be changed with in 15days. Now 4months completed and i am following up regularly with mr. Ajay singh (Lucknow coordinator) [protected] and they are telling next week and next week. By the same word 4 months passed away till no action from your end. I had contacted mr. Satish dhoyar (Wahing machineproduct head) and his contact number is [protected] and he is telling parts are out of stock and he has to remove and replace the part from another machine. My questions are as follows

1. Why they are selling your products when parts are not available.?

2. Why they are providing the warranty to products when you can’t repair in time?

I don’t know the management contact details right now and hence i am posting this everywhere in the media because my patience has been exhausted from last 4months and facing problem in washing of clothes and i don’t want to keep false good reputation of onida in the market. I am filing a consumer case on onida soon and i will get my refund or repair by their judgement. Meanwhile i am requesting to solve the issue if possible or kindly provide me the contact details of respected department where this issue will solve immediately.

I am providing machine details below.

Model: splendor 60
Serial no: wo60tspln1-agy#16hh2#012107
Complain no:- 1704h[protected]

I don’t know where to contact because onida website is not providing any genuine details and hence i am forwarding to all. Please forward to concerned department to resolve.