Onida — Onida window ac ~no service support complaint dated 15 / 05 / 2015 [protected] (Windon 1 ton ac)

Address:

Kolkata, West Bengal

With great irony I would like to inform you I my self Mahendra Soni([protected]) had registered complaint DATED 15/05/2015 [protected]. KOLKATA

Your engineer has visited our premises & confirmed ther is gas leak. He suggested even though it would be bit costly but if we allow to take AC to service station it would be done in proper manner so I agreed. They kept machine for a week in summer. Gentleman Mr. Ajay([protected]) confirmed although he took time but has done service in best way & confimed we will not face any problem.

We faced similar cooling problem once again after 13 days I have called Mr. Ajay who has been interacting with us he told we need to register complaint once again. After registering complaint when we called Mr. Ajay he confirmed he is contarctor & only get Rs 800/- out of 2400/- paid by us. So this is complete loss for him. As he & Mr. Biswas were taking too long to arrange pickup I contacted your corporate office. I discussed matter with Onida National service head Ms Shaila([protected]) she helped me took RSM Mr. Samresh in con call & arranged for pickup. This time it took 12 odd days to repair. When I called Mr. Ajay he confirmed there was no problem in Gas but there was problem in PCB which he has recitified. He guranteed no chance of any problem 200% & there would be no gas leak as he checked by his own.

We faced same problem within 15 days. Once again we need to complete process your service engineer came & confirmed gas leak. Mr. Ajay said it is impossible. When you service guy came second time he confirmed gas leak again after thoroally checking. Service engineer didn’t confirmany major issue. But as he went outside he discussed with Ajay since he already made loss by his mistake in my AC he told serivice engineer to that ask customer that they would be charged 4400 for cooling pipe. I am sure if got damaged it was by your engineer only as he has opened unit several times during this period.

We discussed in concall Mr Ajay / Mr. Biswas & Mr. Samaresh were discussing with me & my wife. No solution was given. I once again called Ms Shiala(NSM) but after assuring support she also stopped taking my calls.

Sir,

All statements made by you represenatives are contradictory. Is there been leak machine was lying with you around 19 days where as Mr. Ajay told there was problem in PCB not in gas. As your people have opened AC many times this period it is possible they may have damaged cooling pipe. Nothing is clear.

My Dad is a Retd. Brigradier we always insisit on Indian products. Is this a way we were treated & there is huge lobby going on here in Kolkata.

Request you to please help & provide service asap.

Looking forward for prompt reply.
Mahendra