Onida — Removed original parts from mother board of onida 21" ultra slim colour tv by technician.

Address:

Surat, Gujarat, 394270

My name is pradeepan o, my complaint no:1607f[protected]. i did lodge a complaint of my power supply faulty of onida 21" ultra slim colour tv. the engineer (mob no - [protected], from surat costumer care centre) visited my home for product check and confirmed that power supply of the tv is in faulty and need to replace or repair. he removed the board of the tv for circuit repairing. for many days there was no response from service centre surat. after constant calling for 2-3 weeks they had finally sent an another technician to re-install the board without repairing. he told that board couldn't be repaired as the tv was out dated and the parts were not available. after consulting with new technician by me, he pointed that the following parts were missing. 1) power supply ic (str), 2) out put tran sister ic, 3) diod, 4) thre leg ptc. very fraudulent activity from onida service centre surat. please do needful and take immediate action.