Onida — Repeated problems in ton my ONIDA 1.5 split ac under warranty and no proper service

Dear Miss Sarah Pereira,

This is Monica Bhalla here I have been trying to get in touch with you even on your whats app no [protected] with my grievance but in vain. My Onida ac is giving me problem from a month now and your authorized service contractors Unique Enterprises have been attending to it in the most unprofessional way. Its been a month of trouble making now by these most irresponsible service providers Unique Enterprise. They earlier took a month to resolve a simple problem of gas leakage and when they came to fit the ac back after a month they took 2days to fit it and then said panel also faulty needs to replace, I was fine with it as the ac is under warranty. But inspite of all changes and time taken just after fitting the ac after a month the ac again stopped cooling within 4-5 days and also water started leaking from the inside unit. Also would want to bring to your notice that the have also damaged the inside unit of my ac during transportation to their workshop and back. The unit is badly scracted damaged and the complete asthetics are spoilt and not to mention the ac is not working that means not cooling at all.
My registered number is [protected] Monica Bhalla and in the last 6-7 mon ths I have purshased 6 Onida 1.5 ton units for my residence and this one is the very first one bought.
My last complain was made on 10/11/2014 and with my registered contact no you can retrieve all my complain details.
You should also taken this as an alert about your service providers UNIQUE ENTERPRISES who are not only troubling your customers but also taking ONIDA for a ride by spoiling their reputaion and also again again not able to solve a simple problem of gas leakage and I am sure for the parts the change within warranty they must be billing ONIDA for it.

This time homing a positive respone and service from your side.

Thanks,
Monica Bhalla
[protected]