[Resolved]  Onida — Replacement of Faulty Onida LED: 32 purchased fro Jaipur

Address:

Jaipur, Rajasthan

Re : Replacement of Onida 32” LED purchased on 6th Sept
Dear Sir,
I had purchased Onida 32” LED from Cool Point Engineers, Mansarovar Jaipur on 6th Sept 2013, Sr No : [protected]. The LED was faulty from inception. I had complained nearly 8-10 times at your Service centre during these last 10 months. The technicians also visited my home to repair the LED. They have come to my place nearly 15-20 times. Initially there was remote problem, then sound, then picture. When the problem persisted they took the LED to the Service centre for repair and also changed the mother board. Now again there is problem in the set.
I am very much upset with the LED and want its immediate replacement. Since this is warranty period atleast my set is being attended. After warranty period I will have to pay for everything. More ever it is my mental harrassment to waste so much time in repair.
Following persons from your Jaipur service centre have attended the complaint and have recommended change of set:
1) Pankaj Jain, Centre Head, : Cell no : [protected]
2) Manjeet Singh, : Cell No :[protected]
3) Anilji, Cell No :[protected]
4) Govind Sharma, Cell No :[protected]
5) Kailash, Cell No : [protected]
6) Qureshi, cell No :[protected]

Each person has visited 3-4 times to repair the set. I do not have details of other persons who have come to attend the problem.
I am very much aggrieved and want immediate replacement of set.
Kindly do the needful urgently or I will have to file the Legal casein Cusumer Forum.

Thanking you,
Yours Sincerely,
Sanjay Khandelwal
45, Gayatri Nagar A
Maharani Farm, Durgapura
Jaipur : 302018
Cell No : [protected] / [protected]