Onida — Selling Substandard ACs

Address:

New Delhi, Delhi

Hi, I bought an Onida AC about 2 years ago. It was a 1.5 ton AC. It has been serviced on a regular basis. All of a sudden it stopped working. I refilled the gas and within two weeks the AC stopped working again. When I called the customer service, they sent an agent after 4 days. He suggested that we replace the AC with a new one and collected Rs 450 for that visit. It has been almost three weeks since we complained on July 26, 2014. The AC is still on the floor with a large opening in our bedroom. He did not even put the AC back after checking. We paid an additional Rs 15000 to Onida Service and we are still waiting for a new AC to be delivered. I would request you to stay away from this useless Brand. Dont be carried away by the costs of your product, they sell substandard products and their service is non-existent. Please invest in other brands. Regards.