Onida — Severe delay in servicing

Address:

Ahmedabad, Gujarat

I am lodging a complaint against ONIDA company. I have bought a washing machine about 2 years ago (Model No.: WO65TSPLDD1LR). Since then, I never called service centre for any kind of servicing. In February 2015, the filters of washing machine have broken and I called the service centre (No. 079 –[protected] for new filters. They said it will cost me Rs.150/- per filter and their technician will visit my home and replace the old filter. My complain No.(s) are: 1. [protected] (14.02.2015) 2. [protected] (24.02.2015) 3. [protected] (23.03.2015) After 10 days when I didn’t’ get any response from the company, I called them again to know the status of my complain. They assured me again that I will get filter within 48 hours. It's been about more than 1500 hours and I am still waiting for the same. Neither any technician visited at my home nor any call I have received from service centre. I have called Mohit - [protected], and Jignesh – [protected], based at Ahmedabad service centre, several times. After speaking with them, they stopped picking my phone call. This is serious issue and I want the company to take stern action against the 'culprit'. This is to inform you that I am suffering with mental harassment since last two months because of serious negligence in providing service by the company.