[Resolved]  http://www.Kaunsa.com — Misguide customer and violate return policy (Galaxy note II)

Hi ,
I have booked a mobile phone misguided by "kaunsa.com" promotional mail sent to my inbox ( mail talk about Galaxy note 2, but actually its not Samsung Galaxy note 2) with Order No.( KA/30136/F9RDH2QE).

After booking in few minutes I realized its not Samsung Galaxy note 2 and I'm victim of their misguiding mail.

So Immediately I called up the customer care and ask for cancellation. They asked me to raise a ticket, so I did it in couple of minutes under Return&Refund section (Ticket details 11/5/2012 - Kaun/T30136/BTNRZC80Q4) and it was said they will address in 48hrs.

I didn't get any response so called Customer care again on[protected], and now the executive told me its not cancel-able, but when I told him as per your Return policy as below: I can very much cancel it within 7 days of delivery, they refused.


[protected][protected][protected][protected]Kaunsa Return & Refund Policy brief copied below[protected][protected][protected][protected]
http://www.kaunsa.com/refundpolicy.html Customer care No:[protected]

30-Day Simple Return Policy

In case you want to return the product purchased online through Kaunsa.com, you can do so, within the time period of 30 days from the date of dispatch. But, do ensure that the products returned are not rendered unsealed. Below mentioned are conditions that would not be considered valid for the return of the products purchased. As the products get returned & received by us, you can either opt for cash back or a refund voucher.

Mobiles And Accessories: The seal of the box must be intact. In case the seal is found void, the product will not be returned unless there is any manufacturing defect found. But, this should be done only within 7 days, from the date of delivery.
[protected][protected][protected]

It seems after misguiding they forcefully making customer to accept fake product.
Can anyone help me in this regards ? I have checked by google-ing about kaunsa.com I find many consumer complained about the same.