Indiaflowergiftshop — MOST PATHETIC SERVICE AND CUSTOMER INTERACTION

The most pathetic service I have ever encountered.

I placed an order on 16 Feb on the company website www.indiaflowergiftshop.com and recvd the confirmation mail for the payment recvd for the order. The delivery date was mentioned as 19th Feb 2013 (morning hours).

Note that the delivery was not done till 2100 hrs on the mentioned date and on calling the customer care phone numbers we were made to listen to abusive comments from the customer care agent who used to bang the phone repeatedly. We called about 15-20 times at the given number. As per the agent, he was not answerable to us since the amt paid was only Rs 799. The attitude of the person was highly objectionable and very abusive. He only kept telling us to cancel the order. On asking to connect to someone senior or give the number of the senior person the answer was "The owners will not sit here to listen to someone who has just paid Rs 799' and disconnected the phone. The number called was [protected]. Is this your service standards & the way staff speaks to the customers....

I made the payment on 16th Feb. If the company was not in position to deliver the commitment and advise me of cancellation, then they should have intimated us on the same day itself. Asking me to cancel the order on the evening of the delivery date leaves me with no alternative.

Very pathetic and disgusting service. I generally do online transaction all around the year but have never come across such a pathetic service.

Neither the website of the company has any link where I can raise my concerns. The chat option on the website is never active. For a gift to my family member on her anniversary I ended up disappointing her. And I ended up in spending almost thrice the price of the gifts on the ISD calls made from Dubai to track the order.