www.themobilestore.in — item not received

the worst site.
worst customer service.
never response to mails.
never contact the customers on any regard.
i bought a micromax phone, cost me Rs 4499.
it was lost during the transit and i was promised for a replacement from their side.but now they are making some lame excuses.there are no updates from their side no matter how many times i have mailed or raised a complaint.they seem to be botherless.i asked for refund since i will be out of station for a while and if suppose, they send me a replacement i wont be able to receive it.
it would be great if something can be done in this regard.
would appreciate a lot.
thanks
order no.[protected]