[Resolved]  Oracle — Worst IDEA service and worst experience with its customer care service

Address:

Hyderabad, Andhra Pradesh

Hi, I am NO MORE interested in IDEA service and opting for number portability because of the sheer dissatisfaction of its service and the worst experience I had with below customer care executives: 1. VIKAS_SAGURE - To whom I interacted first on 23rd September reporting the problem I am having while trying to pay bill online. This fellow has promised me to rectify the issue by EOD 24th which is the due date to pay my bill online, but the issue wasn't rectified. 2. SHALINI_SHALINI - Interacted with her 1st Oct, this lady has forwarded the call to other executive, for around 15 mins my call has been kept on hold. 3. HEMANT_PO5 - This guy too had forwarded the call to other, again 15 mins of wait and I had narrate my problem and details from scratch. 4. SRAVANI_C - She is the one to whom call has been forwarded and she again demanded my details else rejected to take my complaint. Helplessly I had to provide my details again and had to narrate the story from start. She too has forwarded the call to next level, with no other choise I had to wait but no one turned up till an hour. With these kind of worst executives IDEA will only loose its business and good name it had as with my case now. Mine is a corporate CUG connection ([protected]) which I took 2 years back and also have an add on number to it - [protected]. Till last month I was able to pay bill online through idea portal but this month its error out as follows: The number you have entered belongs to an enterprise account. Please contact your company administrator. If you are a company administrator Click Here to log in to enterprise portal. For the first time I raised this complaint on 23rd Sep itself to executive #1 listed above. At first place its Idea service mistake due to which I am not able to pay bill. Secondly, you are charging 50 paise per 3 minutes though its your fault. Third, the worst customer care executives being deployed. Either they aren't properly updating the system with the complaint a customer is raising or the other guy who is taking up the forwarded call is lazy enough to go through the comments and hence asking for details and complaint. I want you to answer my queries: 1. When I am able to pay bill since last 2 years using IDEA portal, why is it failing from this month asking me to register my e-mail id? 2. It's obvious that it isn't an issue from my side but from IDEA technical issue. However I made many complaints through customer calls and they keep my call on hold for hours together. So, how are you going to compensate that? -- Satish Kumar.