Orient Electric India — Aeroslim Fan

I have purchsed this fan from Amazon. The company never contacted or responded for installation and I had my electricion follow the video to get the product installed. However, the fan does not work properly. It sometimes does not switch on and other times, it switches on briefly and automatically switches off after a few seconds. The light also does not stay on for a second, just turns on and switches off immediately. I have tried the app as well and it does not connect. I have tried customer care and they asked me to contact a local service provider, who has not responded. I have paid a good price for this product but am feeling disappointed now. Really shocked with the customer service of Orient Electric.