Orient Fans — Ceiling fan set - Blades and motor of different colours

Address:

Bangalore, Karnataka

I purchased 4 sets of Arctic Air ceiling fans of Soft Pearl color from M/s Milan Associates, 2, B.V.K. Iyengar Road, Bangalore - 560 053. Bill No. 6617/17.05.2015 for Rs.4600/-. The consignment was delivered to me in a bulk box containing four sets of the fans. But during the installation of the fans, it was noticed that the motor of one of the fan sets were brown color instead of soft pearl color, though the wings were of soft pearl color. The house where the fans were to be installed (new house) is in Yelahanka, which is about 25 kms from the place where I bought. I approached the dealer on 08.06.2015 and told him about the problem, to which he referred me to the Service Center which is about a short distance from his shop. When approached, the service center personnel informed that since it is only a color problem and not a problem of the fan itself, it needs to be solved with the dealer himself. Again on approaching the dealer, he refused to exchange the fan saying that the bulk package ought to have contained the soft pearl color motor only and it is not his problem. On persistence, he insisted on production of warranty card, which in fact has not been given to me at all. The dealer has given only the Tax Invoice. On further persistence, he asked me to leave the motor at his office along with the original tax invoice and come back again after calling him and ascertaining. With no other option left and being at the mercy of the dealer, I have left the fan motor along with the original tax invoice with the dealer. But, I wish to inform that this is almost a harassment for me, as I have to travel 25 + 25 kms on another day, after having already visited him a second time on 08.06.2015. I request you to take necessary action and it is also kindly requested that the dealer may be directed to deliver the fan motor to my residence, as it is the mistake of the dealer in not giving me a proper set of fan.