Oriflame India — Lost my prepaid pkt

Address:	New Delhi, Delhi
Website:	www.oriflame.co.in

My self Roopam Khandelwal. I am consultant in Oriflame company. I lost my prepaid pkt.i will order some product 6jan 2017 around 7000. I compain regarding the matter from 13 jan 2017. When i will call any staff of company told me next day definetly u receive ur pkt. Suddenly 24 jan when i again call in company one men of company told me mam u received ur pkt, i said no i can't. then he want take some time. i say ok. after 2 days i will again call in company bt company have no answer. then i told to ok i go to complian against company. then he told me no mam wedo somthing pls give me some more time. from that date i give only time to company.
I don't know how i get my pkt from company i m really vry frasted pls told me what i do.