[Resolved] Oxigen Recharge — Recharge was not done but amount was deduct from my account

Gopi Nag

from Mumbai, Maharashtra

Address:	Guntur, Andhra Pradesh, 522002
Website:	i3.oximall.com/SBIWL/MobileRecharge.aspx

Dear sir,

On may 1st 2016 i did recharge for my airtel mobile number [protected], rs.97.00/-

The amount was deducted from my sbi account but recharge was not done

01-may[protected]may-2016) to transfer
Inb oxi services oxisbi17511912ig0bxictz4 97.00

So, please verify my transcations and please arrange my money back

Waiting for your fast reply.

Thank you
Regards
Gopinag.N

Was this information helpful?

No (0)

Yes (0)

Aug 11, 2016

Complaint marked as Resolved

Oxigen Services India customer support has been notified about the posted complaint.

Verified Support

May 03, 2016

Oxigen Services India Customer Care's response Hi Gopi,

We sincerely apologize for the inconvenience caused to you. We will ensure that your issue is resolved at the earliest.

Please send the details to sbi.[protected]@myoxigen.com. We are eagerly awaiting your reply.

Please feel free to reply, if you have any further concern.

Thanks,

Oxigen Wallet

Verified Support

May 03, 2016

Oxigen Services India Customer Care's response Dear Customer,

Greetings from Oxigen and we thank you for using our services!

We have shared your issue with the concern team and started working on it immediately.

Regards:
Feedback Team.

Verified Support

May 31, 2016

Oxigen Services India Customer Care's response Dear Customer,

Thank you for writing to us. We apologize for the inconvenience caused to you.

In such cases amount is reversed to the source account within 7 working days. Please be rest assured.

Please let us know, if you have any further concern.

Thanks,

Oxigen Wallet